Legal
Terms & Conditions
Last updated: May 2026
These Terms & Conditions (“Terms”) govern your use of BrandFlume’s website and engagement with our creator commerce infrastructure services. By accessing our website or submitting an application, you agree to these Terms.
Services Overview
BrandFlume provides creator recruitment and talent sourcing services for TikTok Shop brands, including:
- Creator sourcing and recruitment
- Affiliate pipeline setup (one-time outreach lists)
- Live Host placement and vetting
- Monthly creator sourcing retainers
Specific services, deliverables, and terms are defined in individual agreements between BrandFlume and each client.
No Guaranteed Results
While we apply expertise and proven frameworks to every engagement, we do not guarantee specific outcomes including but not limited to: revenue targets, creator acquisition numbers, sales volumes, or ROI metrics. Creator commerce outcomes depend on multiple factors including product-market fit, market conditions, and brand readiness.
Client Responsibilities
As a client or applicant, you agree to:
- Provide accurate and complete information in applications and communications
- Maintain ownership of all necessary product inventory and supply chain capacity
- Ensure your products comply with applicable laws and platform policies
- Respond to requests for information, approvals, and feedback in a timely manner
- Provide product samples for creator seeding when required
Intellectual Property
Each party retains ownership of its pre-existing intellectual property. Specifically:
- You retain all rights to your brand, products, trademarks, and content
- BrandFlume retains all rights to our methodologies, frameworks, processes, and proprietary systems
- Content created by creators is governed by separate agreements between the brand and the creator
Payment Terms
Payment terms are defined in individual client agreements and may include:
- One-time setup or onboarding fees
- Placement fees for Live Host recruitment
- Monthly retainer fees for ongoing sourcing retainers
Unless otherwise agreed, invoices are payable within 14 days of receipt. Late payments may result in suspension of services.
Limitation of Liability
To the maximum extent permitted by law:
- BrandFlume shall not be liable for any indirect, incidental, consequential, or punitive damages
- Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
- We are not responsible for actions, content, or performance of individual creators
- We are not liable for platform policy changes, algorithm updates, or third-party service disruptions
Termination
Either party may terminate an engagement:
- For convenience with 30 days written notice
- Immediately for material breach that remains uncured after 14 days notice
- Immediately if either party becomes insolvent or ceases operations
Upon termination, all outstanding fees become immediately due. Sections on intellectual property, limitation of liability, and confidentiality survive termination.
Confidentiality
Both parties agree to keep confidential any non-public information shared during the engagement, including business strategies, financial data, creator relationships, and performance metrics. This obligation survives termination for a period of 2 years.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms
We may update these Terms from time to time. Continued use of our website or services after changes constitutes acceptance of the updated Terms.
Contact
Questions about these Terms? Reach us at: